Shipping Policy
ORDER PROCESSING TIME: 3-5 business days.
Business days do NOT include weekends or holidays. Addresses may be edited within 30 minutes after placing an order. If your address is entered incorrectly at checkout and it is passed the 30-minute deadline, please contact the shipping carrier to intercept your package and arrange delivery or pick-up. Please note that no modifications to orders can be made during any sale period. This includes changes to items, quantities, shipping details, or any other order adjustments.
Shipping Policies:
You will be provided a tracking number once your order has shipped. We are not responsible for lost or stolen packages once they are shipped and scanned in by the shipping carrier. However, some packages (DHL, USPS, and Fed Ex) are shipped with insurance, and we are happy to help you file a claim.
Packages returned due to an incorrect address can be reshipped once additional shipping costs have been paid for the new shipment. A lost package due to an incorrect address is the responsibility of the customer.
EXPRESS SHIPPING- Your order will ship within 1 business day. Orders placed before 9 AM EST on a business day---> day 0 = the day the order is placed. Business day 1 is the next business day. Orders placed after 9 AM EST do not count for the day the order was placed. Orders with express shipping services will be delivered within 2-3 business days (excluding weekends and holidays). Please be advised that shipping timeframes are estimated and not guaranteed, especially during peak shipping seasons, such as Black Friday, Cyber Monday, and Christmas.
We offer Premium Protection Insurance at checkout which covers lost, stolen, and damaged packages. If you decline this coverage, you waive your protection in the instance that the shipping carrier does not assume liability and provide reimbursement for a lost, stolen or damaged package. All claims must be made within 7 days of which the item was received and or marked as delivered.
Free Shipping During Sale: All domestic orders $75 or more, ship free! This does not include Tax or Shipping protection.
Cancellations: Orders can be canceled within 30 minutes of placing the order. Modifications are permitted before the order enters processing for shipping. No cancellations or modifications can be made to any order during any sale period.
Damaged Upon Arrival: Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Damages must be reported within 7 days of delivery in order for us to be able to assist you. Photos of the damaged contents, inside and outside of the packaging must be provided.